The Energy Value You Expect
Keeping Your Energy Reliable—and Costs Predictable
Every day, our 5,000 locally based employees work hard to deliver the most reliable energy in the Midwest while keeping costs—both ours and yours—as low as possible.
We’re doing that by planning, keeping our equipment running smoothly, and being efficient with both our crews and our resources.
- Delivering reliable energy. We’re proactively upgrading our grid to better withstand weather and prepare for future growth. Annual outages, measured in minutes, has improved 18% in just four years.
- Keeping costs stable. We use a variety of types of power plants to use the most cost-effective fuels. We’ve also reduced company costs by 27%.
- Giving you more choice. Flexible payment options, energy-efficiency programs and a choice of rate plans gives you control over your usage and your bills.
We don’t take these commitments lightly. Every single dollar
we spend is focused on giving you the reliable service you
expect, keeping costs down, and helping you have more
control over your energy use—and your bill.
The average Evergy residential customer’s bill is more than
15% below the national average, and more than 7% below
neighboring states. [i]
Strengthening Our Energy Grid
We’re planning ahead by modernizing equipment, investing in new technology and upgrading infrastructure to withstand storms and meet the needs of our growing communities. Here are a few ways we’re doing that:
- Installing smart switches. These can isolate outages to a small area instead of affecting a whole neighborhood and help with faster restoration.
- Proactive cable replacement. Newer, higher-capacity cables are more reliable, and are easier to repair when needed.
- Replacing poles. Our inspection and testing program makes sure we’re replacing weak poles before they cause an outage. In 2025, we replaced and upgraded more than 55,000 power poles.
- Trimming trees and brush. Every day, hundreds of professional tree trimmers proactively trim trees and foliage in our service areas before they interfere with overhead lines.
Fewer outages than ever
Last year, customers experienced the fewest annual outage minutes since the company was founded, representing an 18% improvement from 2022. [ii]
Keeping Costs as Low as Possible
We’re focused on keeping your energy costs stable by working more efficiently and reducing our costs where it makes sense. That's why Evergy's residential energy prices have stayed below the national average, below the Midwest average, and below the rate of inflation.
Residential Rate Change 2017 - 2025 [iii]
Reducing our costs
This continued commitment to reduce our costs ensures we're getting the best value out of every dollar spent to improve service and reliability.
Using a Variety of Fuels
By using a balanced mix of energy sources, we protect you from fuel price spikes and keep costs stable over time. All while ensuring 24/7 reliability.
This blend of traditional, emissions-free and renewable energy lets us use energy from the wind and sun when the weather cooperates, balanced with
coal, natural gas and nuclear when it doesn’t.
Plus, we’re researching battery storage and small scale nuclear as future technologies.[v]
Every Home has Different Needs
We know that every customer is unique, and so is their home. That’s why we provide tools and programs designed to help customers manage their energy use and bills. In fact, last year Evergy helped secure nearly $25 million in energy bill payment assistance for customers in need.
Flexible payment options
Energy-saving programs
Easy digital tools
Energy assistance
Planning for Data Centers
We’re also planning for large new businesses like data centers to make sure their costs aren’t passed to other customers. New pricing policies will protect customers and make sure data centers pay for the energy and upgrades they need.
Under the plan, data centers will:
- Pay higher electric rates than other Evergy industrial customers, covering the extra energy they use so other customers don’t have to pay more.
- Sign long term contracts (12–17 years) with penalties for leaving early, to help with stability and prevent sudden rate changes if they choose to leave.
- Pay a minimum monthly bill, even if they use less power than expected.
- Make upfront payments to cover grid upgrades and any potential risks.
In short, data centers and similar large customers will pay their fair share —and even if their plans change or they move out of the area, customers like you will be protected.
Reliable energy, predictable costs, and helpful programs to make managing your usage easier.
That's what you can expect from us every day.
[i] Evergy Ledger, EIA, and Bureau of Labor Statistics 1) Regional state data is sourced from EIA and is comprised of revenues and sales for all sectors, with 2025 data using a rolling twelve-month average of rates ending October 2025. EIA data is preliminary that is subject to change, with 2025 data to be finalized in October 2026. 2) US Bureau of Labor Statistics for historic CPI-U uses a rolling twelve-month average. Due to a lapse in appropriations, data is unavailable for October 2025 and inflation measures are calculated using an eleven-month average.
[ii] 2022 to 2025 average outage duration in minutes for Evergy customers, presented to Kansas Legislature in January 2026.
[iii] Evergy Ledger, EIA, and Bureau of Labor Statistics 1) Regional state data is sourced from EIA and is comprised of revenues and sales for all sectors, with 2025 data using a rolling twelve-month average of rates ending October 2025. EIA data is preliminary that is subject to change, with 2025 data to be finalized in October 2026. 2) US Bureau of Labor Statistics for historic CPI-U uses a rolling twelve-month average. Due to a lapse in appropriations, data is unavailable for October 2025 and inflation measures are calculated using an eleven-month average
[iv] 2018 to 2024 adjusted O&M cost trends, presented to Kansas Legislature, January 2026
[v] Evergy generation by fuel type, 2024. Presented to Kansas Legislature January 2026.