Evergy Connect

Your in-person customer solutions center. Learn more about our services and visit one of our locations today.

Kansas City Location

Walk-in hours

Mon-Fri, 9am-4pm
1710 Paseo Blvd., Kansas City, MO 64108 

Virtual appointment hours

Mon-Fri, 9 am-4 pm
Call 816-414-4500 or email evergyconnect@evergy.com for an appt
Please have Zoom downloaded. Para hablar con nosotros en español, envíe un correo electrónico evergyconnect@evergy.com

Wichita Location

Walk-in hours

Mon-Fri, 9am-4pm
111 Ellis St., Wichita, KS 67211

Virtual appointment hours

Mon-Fri, 9 am-4 pm
Call 316-440-2070 or email wichitaconnect@evergy.com for an appt. 
Please have Zoom downloaded. Para hablar con nosotros en español, envíe un correo electrónico wichitaconnect@evergy.com

Connect is closed on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4), Labor Day, Veterans Day, Thanksgiving and the day after, and Christmas Day.

Watch this short video to find out how Connect works...

Making connections to help you save

At Connect, we understand everyone's energy needs are different. That's why we believe in a personalized approach to customer service. Our team of specialists provide one-on-one support for a variety of services, including understanding your bill and payment assistance resources, along with energy-efficiency and electric-vehicle demonstrations and more!

Account Support

You can get face-to-face assistance with a variety of account services by talking with a Connect Specialist. Need to pay your bill or pull up your account? Try our self-service payment kiosks and public-use computers.

Payment Assistance 

Our specialists can help you with income-eligible utility payment assistance applications and connect you with additional resources.

Energy Saving Tools 

From smart thermostats and lighting to weatherization and electric vehicles, we host on-site exhibits, demos and workshops to help you manage electricity usage and lower your bills. 

Additional Safety Precautions for Your Visit

  • Masks are available for all (employees and customers) when inside Connect but not required
  • Customer areas are newly designed to optimize safety
  • Cleaning supplies available at your disposal to clean off areas, if it makes you feel more comfortable
  • Glass dividers separate employees and customers for health safety

 

More Resources, Updates and Events

Evergy Connect Specialist helping a customer with an application for utility assistance

Behind on bills? We can help.

Our specialists know the ins and outs of financial assistance resources that help with utility bills and much more. Set up an appointment to walk through your options. You can also explore our financial help resources online.

View Payment Help Options