At the end of each quarter, we randomly draw 10 panel members to receive a $200 gift card.  We select eight winners from everyone who completed at least one survey in the quarter, and two more winners from the smaller group who completed the majority of the surveys they were invited to in the quarter.  

 Here are our 10 winners and their comments:

"I have learned a tremendous amount about Evergy and how they try to work with the community. The $200 will go towards a crown that I need to get to fix a broken tooth or to help pay for a new condenser for our AC unit." –Paul S, Lawrence, KS

“I love the survey experience. Being able to share my opinion on though the survey is fun and feels as though Evergy Cares about the Customer Satisfaction of everyone. I would love to use my gift card to help pay my everyday bills and maybe go out for a nice dinner. Thank You” – Brian H., Overland Park, KS

“The advisory panel surveys are fun and easy to complete.  Completing the surveys seems like a great way for the customer to be heard and to influence the direction of Evergy.    As for how I will use the gift card, probably for a nice date night for my wife and me.” – James H., Liberty, MO

“Panel surveys are informative and provide a great opportunity to share thoughts, experiences." – Denae B., Kansas City, MO

“I enjoy being a part of this panel. It makes me feel good that Evergy is interested in my opinion. I don't often share opinions with others, but doing this for Evergy makes me feel good! I plan to use the card for things I want, but cannot afford. I appreciate this!” –Denise P., St. Joseph, MO

“The experience was very rewarding. I got to give my thoughts on many areas. I plan to use the card for daily essentials.” – Anita R., St. Joseph, MO

“It’s been a good experience to get onto something about an energy company. I’ve been dealing with for 30+ years and to help input my thoughts and decisions on how we use utilities at our house and what we think.” – Michael O., Kansas City, MO

“I enjoy being on the panel. Will have to see what's available as prizes." – Dana H., Overland Park, KS

“Surveys are direct and easy to complete. Most likely will use gift card for Amazon.” – John T., Liberty, MO

“Appreciate Evergy supporting the panel to give customers a voice and an opportunity to share our opinions. Unknown yet as to how to use the gift card." – David S., Parkville, MO

Congratulations, Customer Advisory Panel members!  And thank you!

Why can’t we get rewarded for each survey we complete?
For two reasons. First and most important, Evergy is not allowed to provide any sort of direct financial benefit to any specific group of customers. Also, there are concerns that Evergy would be influencing positive responses to surveys if we were to essentially pay you for your answers.

Why don’t you answer individual questions we ask you in the surveys?
We would love to be able to respond to each of you, but we researchers often lack the expertise to answer ourselves, and lack the time to track down the experts at Evergy, interview them, and write a response to you.

Does our input have any effect?
Yes! People at Evergy see the results of every survey and results are taken into consideration. But customer input is only one of many data points needed to make a decision, which, depending on the scope, may include cost, impact across Evergy, regulatory considerations, other priorities, employee constraints, and timing. You may remember the Payment Preferences survey, where we asked about being able to set your own due date. We actually presented these survey results six times to different teams involved in different aspects of making this happen. Directly because of our survey results, it was to be “moved up on the roadmap”, but then more immediate priorities emerged and teams are busy with other issues, so this is pushed back.

The sweepstakes aren’t real and no one wins.
I can assure you that the sweepstakes are real, and people do win. Yes, people in Kansas win, people in rural communities win, people who rate Evergy poorly win. Winners’ comments are posted as written (only edited to correct spelling errors). If you see relatively few winners in rural areas or small towns, it is because we have relatively few panel members in rural communities and small towns. The majority of Evergy customers reside in larger cities, so the majority of panel members reside in larger cities, so the majority of our survey winners reside in larger cities.

Add responses for “don’t know” and “not applicable” and add a back button!
Will do.

Why aren’t we able to have a dialog or more interaction between Customer Advisory Panel members?
This would be fun, but our systems are not set up to allow this.

I never receive the email newsletters and did not know about the Member Hub.
The quarterly newsletters are sent to the same email address as the survey invitations, so if you get survey invitations, you should get the newsletters. You are redirected to the Member Hub at the end of each survey, and clicking on any article referenced in the newsletter will take you to the Member Hub.

How many Customer Advisory Panel members are there?
We usually have around 2,000 active Customer Advisory Panel members. Usually, 30-40% of panel members respond to any one survey. Some members have been active on the panel since it started in 2014!