Customer Advisory Panel

At the end of each quarter, we randomly draw 10 panel members to receive a $200 gift card.  We select eight winners from everyone who completed at least one survey in the quarter, and two more winners from the smaller group who completed the majority of the surveys they were invited to in the quarter.  

 Here are our 10 winners and their comments:

"This is awesome. I like that I get to be a part of the panel to stay in the know and learn more about evergy. I will probably buy some household essentials with my giftcard. Thanks so much." –Lacey D., Pittsburg, KS

“What I have enjoyed most about the panel is sharing my thoughts with a local utility. The gift card will go towards a nice dinner.” – Mathew G., Raymore, MO

“The surveys typically teach me something or prompt me to  research something further so they have been beneficial.” – Kate S., Lawrence, KS

“I liked the possibility of sharing my opinions on the panel. It gives me some hope that large companies listen to their customers. I plan to use the gift card on a gift for a family member." – Greg H., Hutchinson, KS

“I find that being a part of this panel give me the chance to voice my thoughts and help with improving further service with Evergy.” – Melvin E., Salina, KS

“I have learned a lot about Evergy by being on the panel and appreciate that I have  a dedicated electric company as my service provider.  I will used the gift card for a date night with my husband.  Thank you!” – LeeAnn R., Overland Park, KS

“I have enjoyed providing feedback and look forward to an anniversary dinner.” – Brian M., Lawrence, KS

“I have had a very good experience with the panel and have learned a lot about how to save energy and I really don't know what I will do with the gift card will have to check the store out to see what I can get. Thanks for the Win of this." – Greg M., Nevada, MO

 “I've enjoyed taking surveys and being on the panel the last few years. I can't believe I won! I will use the money to get started on Christmas gift shopping, and maybe even buy a little something for myself!” – Michaela S., Kansas City, MO

“I’ve enjoyed sharing feedback through the panel and helping shape the company’s future. Winning was unexpected, and the gift card is perfect timing for the kids’ Christmas lists!" – Brandon H., Overland Park, KS

Congratulations, Customer Advisory Panel members!  And thank you!

Why can’t we get rewarded for each survey we complete?
For two reasons. First and most important, Evergy is not allowed to provide any sort of direct financial benefit to any specific group of customers. Also, there are concerns that Evergy would be influencing positive responses to surveys if we were to essentially pay you for your answers.

Why don’t you answer individual questions we ask you in the surveys?
We would love to be able to respond to each of you, but we researchers often lack the expertise to answer ourselves, and lack the time to track down the experts at Evergy, interview them, and write a response to you.

Does our input have any effect?
Yes! People at Evergy see the results of every survey and results are taken into consideration. But customer input is only one of many data points needed to make a decision, which, depending on the scope, may include cost, impact across Evergy, regulatory considerations, other priorities, employee constraints, and timing. You may remember the Payment Preferences survey, where we asked about being able to set your own due date. We actually presented these survey results six times to different teams involved in different aspects of making this happen. Directly because of our survey results, it was to be “moved up on the roadmap”, but then more immediate priorities emerged and teams are busy with other issues, so this is pushed back.

The sweepstakes aren’t real and no one wins.
I can assure you that the sweepstakes are real, and people do win. Yes, people in Kansas win, people in rural communities win, people who rate Evergy poorly win. Winners’ comments are posted as written (only edited to correct spelling errors). If you see relatively few winners in rural areas or small towns, it is because we have relatively few panel members in rural communities and small towns. The majority of Evergy customers reside in larger cities, so the majority of panel members reside in larger cities, so the majority of our survey winners reside in larger cities.

Add responses for “don’t know” and “not applicable” and add a back button!
Will do.

Why aren’t we able to have a dialog or more interaction between Customer Advisory Panel members?
This would be fun, but our systems are not set up to allow this.

I never receive the email newsletters and did not know about the Member Hub.
The quarterly newsletters are sent to the same email address as the survey invitations, so if you get survey invitations, you should get the newsletters. You are redirected to the Member Hub at the end of each survey, and clicking on any article referenced in the newsletter will take you to the Member Hub.

How many Customer Advisory Panel members are there?
We usually have around 2,000 active Customer Advisory Panel members. Usually, 30-40% of panel members respond to any one survey. Some members have been active on the panel since it started in 2014!