Contact Us
We're here to help. Find what you need using our options below.
- Disconnections for nonpayment resumed May 3. If you're behind on your bill (or worried about future bills), set up an online payment plan or take advantage of new financial assistance available today.
Have a question? Visit our Help Center to find answers.
Contact information
For Kansas Metro, Missouri Metro and Missouri West: 888-471-5275
For Kansas Central: 800-383-1183
Not sure which service area you're in? Simply look in the top-left of this screen to see your location or click "Select Your Location" to find out. You can also view your location on your bill. Find out how.
Report outages
Report an outage by phone or online, or report a streetlight outage. As a preventative outage measure, you can also request tree trimming at anytime.
Moving?
Start, stop or transfer your service online.
Payment Options
Outage Map
View or track outages with the outage map.
Contact us by mail
If you'd like to reach us by mail or mail in your bill payment, take a look at how to mail payment.
Call before you dig
- Anywhere: 811
- Kansas: 800-DIG-SAFE (800-344-7233)
- Missouri: 800-DIG-RITE (800-344-7483)
Did you know you can also be a part of our customer advisory panel and share your opinion through our online surveys? We can use your feedback for a number of reasons, including program input, product interest and better ways to serve our community. You'll also be entered in a drawing for one of 10 $200 Amazon gift cards each quarter that you complete a survey. Enroll now.
