Customer Safety

Be safe around electricity and find resources to help you stay protected.

Always stay away from power lines and meters. Assume a downed power line is still energized and keep children and pets at least 30 feet away from it and anything it's touching. Report a downed power line immediately.

Pad-mount transformer with warning sticker

Staying safe around pad-mounted transformers

Pad-mounted transformers are large green utility boxes commonly seen around neighborhoods and business areas. These transformers provide electricity to homes or a large building, so always use caution and keep a safe distance when working or being near them.

Quick tips to ensure the safety of the public and Evergy employees:

  • Do not let children play on or near pad-mounted transformers. Never stick anything through cracks into the transformer box.
  • Never paint or decorate transformers. The metal covers are assigned a specific color (usually green) so that utility workers can easily identify them. Also, tampering with the box by painting it could impair the lock, the equipment itself, or cover the warning signs. For safety, the pad-mounted transformer should always be locked and the warning signs visible.
  • If you see a transformer that is unlocked or in need of repair, call Evergy immediately 888-544-4852 or contact Evergy online.
  • Underground power lines can extend in any direction from a pad-mounted transformer. Never dig without calling Kansas One Call or visiting 811 Dig. At no cost, their staff will come to your location and mark all underground equipment.
  • Evergy employees need at least 10 feet of clearance on the opening side to safely access the transformer. Allowing 5 feet of space on the other sides allows them space to maneuver away if a dangerous situation arises.

Field burning safety: It's important to be safe when burning fields where power lines are present. Find out more.

Be safe outdoors

  • Never touch downed power lines or use anything to try to move them. You risk electric shock or electrocution.
  • Don’t climb utility poles or towers. Stay away from utility equipment, poles and transformers.
  • Don’t cut down, trim or climb trees that are near power lines. Even if a wire isn’t touching a tree, your weight after climbing a branch could put you in contact with a line.
  • Ladders and power lines don’t mix. When carrying a ladder, always look up to ensure you don’t make contact with a power line. If possible use a fiberglass or wooden ladder when working around the house.  
  • Keep tools, toys and all parts of your body at least 30 feet away from overhead power lines. Use non-metallic cords to fly kites and model airplanes and keep them away from power lines. 
  • Keep outdoor tools and electrical appliances away from water, including rain, swimming pools, sprinklers and hoses. Install waterproof covers and GFCIs on your outdoor outlets.
  • Call before you dig at 1-800-DIG-SAFE in Kansas and 1-800-DIG-RITE in Missouri.
  • Be sure your outdoor sockets are GFCIs (ground fault circuit interrupters). These sockets provide shock protection in areas that are exposed to dampness and water. They instantly stop the flow of electricity when they detect a break in the grounding path.

Be safe at home

  • Never put anything except a plug into a power outlet.
  • Keep anything with a plug—tools, hairdryers, etc.—away from water. Don’t use them with wet hands or feet and keep them away from where they could fall into a tub or sink. If any tool or appliance stutters or gives you even the slightest shock, turn it off immediately. 
  • Unplug appliances and tools when not in use. Pull by the plug, not the cord.
  • Don’t overload outlets and be smart about how you use extension cords. Avoid stringing multiple cords together or running them through areas where they might become worn or severed. 
  • Keep a properly charged, Class “C” or ABC fire extinguisher available to extinguish any electrical fire.
  • Keep space heaters at least three feet away from any materials that could catch fire, such as bedding, clothing, drapes, furniture and rugs. 
  • Make sure light bulbs are the right wattage for the fixture.
Find additional safety information for first responders and school programs 

Call before you dig

  • Notify all affected utilities at least two working days before you begin any excavation. Once lines are marked, you can dig safely.
  • Call 1-800-DIG-SAFE in Kansas and 1-800-DIG-RITE in Missouri and have this information ready: 
  • Name, address and phone number (for both the company and the excavator) 
  • Date and time the excavation is scheduled to begin 
  • Specific location, type and depth of the excavation 
  • Utilities that could be affected 
  • If underground facilities are damaged, dislocated or disturbed before or during excavation, immediately notify Evergy.