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High heat is hitting all our communities hard right now. So we want to share how we help keep energy use as efficient and reliable as possible during these times.

Step one: 

You're always in control of your own energy use, but we offer you tips and programs to help stay efficient and keep costs cool (especially in this summer heat). 

Step two:

Our energy-efficiency programs offer massive benefits to you, but often, they also help us reduce demand on the highest energy-use days. For example, our thermostat program (offered in Missouri) allows us to call energy savings events on days like today to help reduce demand on the system by pre-cooling and then upping the thermostat temp a couple degrees (but don't worry, customers are always in control and can opt out too!). 

Step three:

To prepare to meet summer heat demands, our teams work around the clock operating power plants and maintaining the power grid. Power plants are available near their full capacity to ensure customer needs can be fully met.

Step four: 

We continue to invest in power grid modernization and a robust predictive maintenance program keeps power reliable on hot days. Look through our sustainability plans and commitment to you or our current transmission projects to continue updating and strengthening how we deliver and maintain power. 

Step five: 

We're a part of the Southwest Power Pool (SPP), which coordinates generation and transmission in a 14-state region. Energy demand in the SPP area this week is forecast to be near its all-time peak, which means they take precautions to ensure consistent energy too. On Wed., SPP issued a Conservative Operations alert through Friday, which lets its members (like us) know to be conservative to keep energy needs met. 

SPP is also now offering email grid notices anyone can sign up for to follow along with grid conditions (including weather and resource alerts). 

In the event of an outage, you can find answers to commonly asked questions below. Or view the outage map and find severe weather tips.

You may have a lot of questions about your outage specifically — especially if you're still waiting for power to come back on. We want to address those questions here:

Why don't I have an estimated restoration time (ERT)?

Normally, you can see an ERT for your outage. But when there's a major outage situation, we don't know an estimated time for restoration because:

  • The weather, flooding or road conditions can affect how long it takes for a crew to reach a site
  • Crews have to determine what repair is needed and this assessment time can vary depending on how significant damage is
  • Repairs can take hours in some cases — if tree limbs take down lines, crews must remove the tree and sometimes rebuild the entire power pole, all of the equipment on it and string new power lines

One outage can affect a single customer or thousands of customers, so the time needed to restore each outage varies greatly. When all of these factors above are taken into account and multiplied by numerous outages, we're unable to give accurate or even predicted restoration times. 

Why isn't my power back on?

We have a power restoration process in place to address public safety first (hospitals, police and fire stations, etc.) then to move to substations (which are primary lines serving thousands of customers at once). You can dig deeper into that process here to learn more about why power comes back on in the order it does. 

Why did my neighbor's power come on and mine didn't?

Your neighbors, although very close to you, may be on a different supply line or transformer. The reason their power may have come back on before yours is available in our restoration process.

You can find more answers in our Help Center, or view our map guide if you want more information on navigating the outage map.