- Disonnections for nonpayment resume May 3. If you're behind on your bill (or worried about future bills), set up an online payment plan or take advantage of new financial assistance available today.
COVID-19 Response
We're here for you during this time. And we're working to extend help and a sense of security.
We're here for you. To help all of our customers going through a difficult time, we're implementing the following:
- Limited-time payment options with customer service available to help (even for those on plans currently)
- No late payment fees or service disconnections until May 3 (for residential or small business customers)
- Reduced payments for reconnecting service with no security deposit. If you've been disconnected for nonpayment, you'll only need to pay 1/12 of your balance
- A plan in place to keep the lights on in our communities
If you're still unsure or have questions, you're more than welcome to look through our Help Center, or from 7 am to 7 pm on weekdays, reach out to our customer service folks to discuss payment options available.
Please keep in mind our hold times may be longer than usual as we spend more time with customers and work to keep the number of people gathered in our customer care center to a minimum. The health and safety of our employees, customers and communities will guide future decisions as we continue to work through this together. We appreciate your patience and understanding.
Here are a few additional things to note...
Watch for Scams
Unfortunately, scams could be on the rise right now. Keep in mind, disconnects have started again, but we will never threaten you. Read more about our process.
Payment Options
Unsure what payment options are available? Take a look. Remember we're waiving late fees, and you're able to turn off auto pay in your online account if needed.
Online Account
Go here to log in or create an online account at anytime. Especially if you're looking for a way to conveniently pay your bill from home.
Financial Help
Find out what programs and organizations Evergy partners with to help you pay your bill. Especially if you find yourself struggling during this time.
