COVID-19 Precaution

For safety reasons, please refrain from approaching linemen (and all other employees).

COVID-19 Response

We're here for you during this time. And we're working to extend help and a sense of security.

We're pledging $2.2 million to local COVID-19 relief, bringing our 2020 planned giving to over $8 million

Find out how we're helping our agencies, communities and customers through emergency grants, a Hometown Economic Recovery Program, customer assistance and more. 

Get Community Relief Information

To help all of our customers going through a difficult time, we're implementing the following: 

  • Extended payment options with customer service available to help walk through payment plans (even for those on plans currently).
  • No late payment fees until July 15 (for residential or small business customers).
  • No power disconnections related to nonpayments (for residential or small business customers).
  • Reduced payments for reconnecting service with no security deposit. If you've been disconnected for nonpayment, you'll only need to pay 1/12 of your balance.
  • A plan in place to keep the lights on in our communities.

We're here for you. And we'll continue to offer support. Feel free to check back here at anytime for updates. If you're still unsure or have questions, you're more than welcome to look through our Help Center, or from 7 am to 7 pm on weekdays, reach out to our customer service folks.

Please keep in mind our customer care center will likely experience high call volumes while we work to keep the number of people gathered there to a minimum. The health and safety of our employees, customers and communities will guide future decisions as we continue to work through this together. We appreciate your patience and understanding.

Here are a few additional things to note...

Please Note: Although there will be no service disconnections in the coming weeks, you will continue to receive account and payment reminders. We also encourage you to continue to make payments on your account. That helps avoid higher balances later.