COVID-19 Response

We're here for you during this time. And we're working to extend help and a sense of security.

We're pledging $2.2 million to local COVID-19 relief, bringing our 2020 planned giving to over $8 million

Find out how we're helping our agencies, communities and customers through emergency grants, a Hometown Economic Recovery Program, customer assistance and more. 

Get Community Relief Information

We're here for you. To help all of our customers going through a difficult time, we're implementing the following: 

  • Limited-time payment options with customer service available to help (even for those on plans currently)
  • No late payment fees or service disconnections until May 3 (for residential or small business customers)
  • Reduced payments for reconnecting service with no security deposit. If you've been disconnected for nonpayment, you'll only need to pay 1/12 of your balance
  • A plan in place to keep the lights on in our communities

If you're still unsure or have questions, you're more than welcome to look through our Help Center, or from 7 am to 7 pm on weekdays, reach out to our customer service folks to discuss payment options available. 

Please keep in mind our hold times may be longer than usual as we spend more time with customers and work to keep the number of people gathered in our customer care center to a minimum. The health and safety of our employees, customers and communities will guide future decisions as we continue to work through this together. We appreciate your patience and understanding.

Here are a few additional things to note...

Please Note: We encourage you to continue to make payments on your account. That helps avoid higher balances later. You can find limited-time bill options available to do so.