COVID-19 Response

We're here for you. To help all of our customers going through a difficult time, we're implementing the following: 

• Limited-time payment options with customer service available to help (even for those on plans currently).
• No late payment fees through the end of the year (for residential or small business customers).
• Reduced payments for reconnecting service with no security deposit. If you've been disconnected for nonpayment, you'll only need to pay 1/12 of your balance.
• A plan in place to keep the lights on in our communities.

If you're still unsure or have questions, you're more than welcome to look through our Help Center, or from 7 am to 7 pm on weekdays, reach out to our customer service folks to discuss payment options available (especially with power disconnections resuming). 

Please keep in mind our hold times may be longer than usual as we spend more time with customers and work to keep the number of people gathered in our customer care center to a minimum. The health and safety of our employees, customers and communities will guide future decisions as we continue to work through this together. We appreciate your patience and understanding.

Here are a few additional things to note...