Latest Outage News

Want to know more about emergency outages or how your bill will be impacted? You can find answers to frequently asked questions.

Get More Emergency Outage Info

An update from Chuck Caisley, Evergy Chief Customer Officer: “On behalf of our entire Evergy team, I want to thank you for your patience and help during this extreme weather event. You helped us avoid uncontrolled, extended outages on Wednesday and Thursday, and we greatly appreciate your efforts."

What happened? In February, the Southwest Power Pool (SPP) asked Evergy to implement controlled emergency electricity reductions. All power is restored from those reductions, and we've returned to normal operations. You can resume your normal energy use. Thank you for your help conserving energy during extreme frigid temperatures. 

If you experience an outage, report it online or give us call. You can also view current outages in your area in the outage map.

Reminder: We are not charging late fees or disconnecting power for non-payment at this time.

Your electric rates won’t increase this month, but your bill may be higher based on the amount of electricity you used during the severely cold weather. We’ll explain why...

The cost you see on your electric bill varies based on how much electricity you used that month. 

  • You’re charged by the kilowatt hour
  • An average residential customer uses about 900 kilowatts each month
  • Very cold weather may result in higher electricity usage, especially if you use electricity to heat your home
  • We haven’t raised the price we’re charging you, meaning your electric rates didn’t go up, you just used more electricity, so your bill is higher.
  • Programs like our Average Payment Plan can help with budgeting and avoiding larger seasonal fluctuations

In Missouri and Kansas (where electricity is regulated), our electric rates are set very differently than in Texas, which is a deregulated state.

  • Commissions may work with utilities to spread unexpected higher costs over a longer period to help minimize the impact on customers
  • In deregulated states like Texas, electric companies pass through fuel costs directly to customers immediately, so customers may not be insulated from dramatic fluctuations, like what happened this week, in the wholesale fuel markets
  • Some news stories have referred to potential dramatic increases in monthly bills. Customers of regulated utilities in Kansas and Missouri have some protection from those large increases, and get the benefits when fuel prices are lower, because the prices are based on actual costs and are regulated by the state commissions

Fuel prices do affect electric bills, but that impact isn’t immediate.

  • We recover our fuel and purchased power costs from customers through fuel clauses regulated by our state commission
  • Fuel prices customers pay through the fuel clause are adjusted periodically based on what was actually spent (this helps smooth the effect of market prices)
  • These fuel clauses address the higher costs we incurred by looking at our actual costs and recovering them over a future period
  • Make sure phones, tablets and other devices stay at a full charge
  • Fill up your gas tank(s)
  • Remember, it’s cold enough outside perishable food will be a-okay in an outage
  • Know where your main water valve is. In the event of an outage, turn it off and all faucets on to allow pipes to empty and prevent freezing
  • Keep a battery-powered charger on hand, if you can
  • Have a emergency kit containing things like blankets, gloves, hats, warm/loose layers of clothes, flashlights and batteries
  • Bring pets indoors

You may have a lot of questions about your outage specifically — especially if you're still waiting for power to come back on. We want to address those questions here:

Why don't I have an estimated restoration time (ERT)?

Normally, you can see an ERT for your outage. But when there's a major outage situation, we don't know an estimated time for restoration because:

  • The weather, flooding or road conditions can affect how long it takes for a crew to reach a site
  • Crews have to determine what repair is needed and this assessment time can vary depending on how significant damage is
  • Repairs can take hours in some cases — if tree limbs take down lines, crews must remove the tree and sometimes rebuild the entire power pole, all of the equipment on it and string new power lines

One outage can affect a single customer or thousands of customers, so the time needed to restore each outage varies greatly. When all of these factors above are taken into account and multiplied by numerous outages, we're unable to give accurate or even predicted restoration times. 

Why isn't my power back on?

We have a power restoration process in place to address public safety first (hospitals, police and fire stations, etc.) then to move to substations (which are primary lines serving thousands of customers at once). You can dig deeper into that process here to learn more about why power comes back on in the order it does. 

Why did my neighbor's power come on and mine didn't?

Your neighbors, although very close to you, may be on a different supply line or transformer. The reason their power may have come back on before yours is available in our restoration process.

You can find more answers in our Help Center, or view our map guide if you want more information on navigating the outage map.