Latest Outage News

Stay up-to-date in outage situations.

When major storm outages occur, we'll continue to keep you updated here as we know more. In the meantime, please review severe weather safety tips or learn how to be prepared for an outage situation.

Commonly asked questions during a power outage...

You may have a lot of questions about your outage specifically — especially if you're still waiting for power to come back on. We want to address those questions here:

Why don't I have an estimated restoration time (ERT)?

Normally, you can see an ERT for your outage. But when there's a major outage situation, we don't know an estimated time for restoration because:

  • The weather, flooding or road conditions can affect how long it takes for a crew to reach a site
  • Crews have to determine what repair is needed and this assessment time can vary depending on how significant damage is
  • Repairs can take hours in some cases — if tree limbs take down lines, crews must remove the tree and sometimes rebuild the entire power pole, all of the equipment on it and string new power lines

One outage can affect a single customer or thousands of customers, so the time needed to restore each outage varies greatly. When all of these factors above are taken into account and multiplied by numerous outages, we're unable to give accurate or even predicted restoration times. 

Why isn't my power back on?

We have a power restoration process in place to address public safety first (hospitals, police and fire stations, etc.) then to move to substations (which are primary lines serving thousands of customers at once). You can dig deeper into that process here to learn more about why power comes back on in the order it does. 

Why did my neighbor's power come on and mine didn't?

Your neighbors, although very close to you, may be on a different supply line or transformer. The reason their power may have come back on before yours is available in our restoration process.

You can find more answers in our Help Center, or view our map guide if you want more information on navigating the outage map.